About Us
tcswarehouse.com is a fire, security and electric supplies company near Birmingham city centre, in the heart of the UK. We supply a range of products to both trade and consumers and we have technical expertise coupled with a passion for customer service.
We are currently stockists of Electrical, Fire, CCTV, Security, Access, Extinguishing Products, Tools, Emergency Lighting, and associated peripherals.
Our trade counter opened in September 2010 and our website launched in January 2011, but our story started some years earlier.
We all come from the fire or security industry, at a range of levels across commissioning, fitting, sales and management. And we all used other wholesalers, suppliers and internet stores in the course of day-to-day business. But we kept coming across the same issues with: product knowledge, customer service, stock control, price.
You may recognise and share our pain: Always being sold incompatible equipment; Poor product advice leading to frustration; Always waiting at trade counters for pre-ordered equipment that hadn't been made ready for collection; incorrect parts; missing items... the list went on.
Turns out we were on to something.
So we decided to start our own trade supply business. And our aim was to: Excel in product knowledge and customer service; To have orders made ready for collection and experts on hand ready to provide additional product advice; Create an easy to use website, both for business and consumers, with a range of buying and delivery options; All coupled with great prices.
While we continue to add more products and features, and refine the experience, our goal hasn't changed since day one.